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On-site IT support is a technician at your workplace, for jobs that work better in person. Think new starter onboarding, staff training, office move coordination and stubborn software problems.
Sharktech provides on-site IT support across Sydney and Melbourne. We look after software, accounts and security. Hardware stays with your supplier.
Remote first. Most problems are fixed in minutes over a screen share. When a visit helps, we arrive with a plan and a finish time.
Offices in Liverpool, New South Wales and South Yarra, Victoria
On-site visits across Sydney and Melbourne, and by arrangement elsewhere
Remote first, so you only pay for travel when it is needed
Every visit logged in your ticket history
Software, accounts and security only. Hardware stays with your supplier
Booked visits, or built into a managed IT agreement
Five on-site IT services best done in person.
On-site visits for software, account and security problems remote tools cannot reach. The technician arrives with your ticket history.
Problems that outlasted a remote fix.
In-person onboarding for new staff. Accounts, MFA, email and key apps, ready on day one.
Growing teams hiring regularly.
Hands-on staff training on Microsoft 365, security and AI tools, run at your desks.
Teams with tools they were never shown how to use.
Office move IT coordination. One plan, every supplier lined up, accounts checked at the new site.
Businesses moving, expanding or fitting out an office.
Scheduled IT site days for software, account and security questions. Cheaper than repeat callouts.
Offices with a steady stream of small questions.
A staff member is stuck and screen-sharing is not helping.
A booked visit from a technician who knows your setup.
Logins, MFA and apps sorted on day three, not day one.
Accounts prepared remotely, then a short in-person onboarding.
Internet, suppliers and accounts all need to line up on one day.
An IT move plan and one coordinator for every supplier.
Too minor for a callout, so they never get sorted.
A scheduled site day to clear the list.
We always start remote. Here is where the line usually falls.
One-off visits, managed IT, or regular site days.
One job, scoped and priced before we travel.
For one-off jobs.On-site visits written into your managed IT agreement.
Remote and on-site, one team.A set day on site each fortnight or month.
For a steady flow of small questions.Call, email or raise a ticket.
Fixed remotely where possible. Visits only when needed.
Job, price and time confirmed.
Ticket history in hand. Agreed scope.
Job notes logged in your ticket history.
Computers, phones, Wi-Fi and the NBN stay with your suppliers. We look after the software, accounts and security.
Registered cablers and licensed electricians only. We coordinate the timing.
Visits booked by priority. Urgent issues contained remotely.
Every visit ends with job notes in your ticket history.
On-site IT support is a technician at your workplace. For jobs that work better in person. For Sharktech, that means software, accounts, security, training and supplier coordination.
No. Computers and equipment come from your hardware supplier. So do repairs and warranty. We look after the software, accounts and security on them.
We cover Sydney and Melbourne. Western Sydney is served from our Liverpool office. Inner Melbourne is served from South Yarra. Other major cities are by arrangement.
It depends on the job and the location. We confirm the scope and price before we travel. We try a remote fix first. You only pay for visits you need.
No. You can book a one-off visit. Managed IT clients have visits written into their agreement. That usually works out better if you need help often.
Yes. We prepare accounts remotely before the start date. Then we sit with the new starter. MFA, email, Teams and key apps, all checked.
Yes. We plan the IT side of the move. We coordinate your internet provider, cabler and hardware supplier. Then we check accounts and access at the new site.
No. Cabling must be done by a registered cabler. Wi-Fi, routers and internet stay with your network provider. We coordinate the timing with both.
Remote first. Price confirmed before we travel.