Telephone exchanges
What gets maintained
Power, batteries, generators, cooling, fire, security and access
Where we help
Planned maintenance, test checks, compliance packs
Critical infrastructure maintenance
Keep the network running. Lose the paperwork.
The system prepares, checks and chases.
Maintenance automation for contractors on Telstra, Optus, TPG Telecom and Vodafone infrastructure. Exchanges, mobile sites and data centres. Work orders to carrier reports. Your people still sign off.
30 minutes. Bring your biggest pain point.
Telstra, Optus, TPG Telecom, Vodafone
Exchanges, mobile sites, data centres
Human sign-off on every step
Led by a former Telstra Area Manager
Maintenance round, checkedIllustrative sample
Visits checked
3
Ready to close
1
Held for the tech
1
Stopped before dispatch
1
Battery test and photos inMatches the routine, site report drafted9:12 am
Generator load test not loggedTech told on site, held for the reading11:40 am
Site induction lapsedCaught before dispatch, supervisor notified1:05 pm
Non-SOR quote draftedWaiting on estimator sign-off3:30 pm
The short answer
How does Sharktech help telecommunications maintenance contractors?
Telstra
Optus
TPG Telecom
Vodafone
We automate the admin around keeping sites running. Planned maintenance. Work orders. Battery, generator and cooling test results. Quotes. Defects. Carrier reports. The system prepares, checks and chases. Your people approve every step.
Sharktech at a glance
- For Telstra, Optus, TPG Telecom and Vodafone contractors
- Exchanges, mobile sites and data centres
- Power, cooling, fire, security and access
- Human sign-off on every step
- Agentic quoting where SORs do not apply
- Led by a former Area Manager on Telstra infrastructure: 2,200+ sites, zero HSE incidents
Our Chief Executive Officer was Area Manager for Telstra critical infrastructure facilities in New South Wales, through Ventia on the Telstra InfraCo contract (2021 to 2025). More than 2,200 sites. Zero HSE incidents. We built this for how maintenance contracts really run. Building the network instead? See NBN construction.
What we look after
Which sites do we support?
Power, cooling and access fail. Services go down. Your contract takes the hit.
Mobile base station sites
What gets maintained
Site power, batteries, cooling, towers, shelters and access
Where we help
Work orders, evidence checks, defect follow-up
Data centres and points of presence
What gets maintained
Critical power, cooling, fire suppression and access control
Where we help
Maintenance scheduling, quote reviews, site reports
Network facilities and depots
What gets maintained
Building services, fleet, stores and safety
Where we help
Work orders, compliance tracking, Flagman safety
From work order to carrier report
Where do we take the chasing out?
Six places maintenance jams. The system does the prep. Your people make the call.
Where it jams
Planned maintenance
Routines for power, cooling, fire and security live in spreadsheets. Overdue tasks show up late.
What the system does
Creates work orders from the maintenance plan. Tracks due dates. Flags anything slipping out of compliance.
Who signs off
Your maintenance coordinator confirms.
Where it jams
Work orders and callouts
Faults handed out by phone. Access details and scope go missing.
What the system does
Creates the ticket with site, asset, fault, access needs and evidence required. Tracks it to close.
Who signs off
A supervisor approves before dispatch.
Where it jams
Test results
Battery tests, generator runs and cooling service records come back incomplete.
What the system does
Checks every record against the routine. Tells the tech what is missing while still on site.
Who signs off
A technical lead accepts the result.
Where it jams
Corrective works quotes
Battery, generator and cooling quotes checked line by line.
What the system does
Compares each quote with asset history, scope and rates. Flags variances and duplicates.
Who signs off
Your asset manager approves or queries.
Where it jams
Defect follow-up
Defects found on inspection sit open for weeks.
What the system does
Logs each defect against the asset. Chases the fix photos. Escalates anything overdue.
Who signs off
Quality signs off the fix.
Where it jams
Carrier reports
Monthly reports and compliance packs take days to pull together.
What the system does
Builds the report or compliance pack per site, region or period, with a checklist.
Who signs off
Your contract manager approves before it goes to the carrier.
Human in the loop. Always. No dispatch. No quote approval. No carrier report. Not without a named person signing off. We just remove the waiting.
Agentic quoting where SORs do not apply
What happens when the Schedule of Rates does not cover the job?
Routine maintenance is priced from the Schedule of Rates (SOR). Corrective works often are not. Generator, battery and cooling repairs, make-safe works and site upgrades need a custom quote. That is where margin leaks and sites wait. Our quoting agent builds the non-SOR quote. Your estimator signs it off.
- 01
Spot it
Reads the work order, test results and photos. Flags work with no SOR item.
- 02
Build it
Drafts the quote from asset history, parts, labour, access and travel. Every line shows its source.
- 03
Check it
Tests the quote against your margin rules, similar jobs and the carrier contract terms. Flags gaps and risks.
- 04
Approve and chase
Your estimator approves and issues it. The agent chases the carrier response and logs the outcome.
Human in the loop. Always. The agent drafts and checks. A named estimator or contract manager approves every non-SOR quote before it goes out.
Real example
Watch a maintenance round get checked.
Three site visits. The system checks each one before it's closed.
Three visits, three outcomesIllustrative · every action recorded
01
All good
Battery test and photos in
work order→evidence check→closureMatches the routine. Site report drafted for sign-off.
Ready
02
Reading missing
Generator load test not logged
work order→evidence check→technicianThe tech is told on site. Done right the first time.
Held
03
Access expired
Site induction lapsed
crew record→access check→supervisorCaught before dispatch. No wasted trip to a remote site.
Stopped
Cybersecurity, delivered
Phishing. Fake invoices. Stolen records. How do maintenance contractors stop them?
Telco contractors are easy targets. Lots of invoices. Lots of subcontractors. Crews on phones in the field. We see it every week. So we deliver the cybersecurity too.
The threat
Phishing emails
Fake emails. They look like a carrier, council or supplier. One click and a password is gone.
How we stop it
Email filtering. Domain protection (SPF, DKIM and DMARC). Phishing training for the office and the field.
The threat
Fake invoices
Someone changes the bank details. Or bills for work that never happened. The money is gone before anyone notices.
How we stop it
Every bank detail change and unmatched invoice gets flagged. A real person checks by phone before anything is paid.
The threat
Hacked accounts
A stolen password gets someone into your email, job system or accounts. Then they act as one of your people.
How we stop it
Multi-factor authentication on every account. No shared logins. Alerts on strange sign-ins.
The threat
Stolen records
Customer addresses, site access details, rates and contracts. Copied out and sold.
How we stop it
Access reviews. Least-access permissions. Tested backups. Alerts on unusual downloads.
Start with a Security Health Check. We test you against the Essential Eight. We check your email and payment controls. You get a plain English fix list, worst risks first.
Cybersecurity services
Why Sharktech
Why do maintenance contractors work with us?
We've worked inside the network. More than seven years across the NBN rollout and Telstra critical infrastructure.
2,200+
Sites, as Area Manager for Telstra critical infrastructure facilities in New South Wales.
0
HSE incidents on the Telstra InfraCo contract, 2021 to 2025.
7+
Years across the NBN rollout and Telstra critical infrastructure.
6
NBN technologies our leadership has worked on.
Our experience
We know the paperwork. We know where it jams.
Six NBN technologies. Our leadership has worked on all of them. Our Chief Executive Officer, Dainu Devis, was Area Manager for Telstra critical infrastructure facilities in New South Wales, through Ventia on the Telstra InfraCo contract (2021 to 2025). More than 2,200 sites. Zero HSE incidents.
FTTPFTTBHFCFTTCFTTNFixed Wireless
Before that: site engineer at Visionstream (now Ventia). NBN and Telstra fibre builds. He reviewed subcontractor bills of quantities, invoices and payment claims. He worked on a 700 metre submarine fibre crossing. We know the paperwork. We know where it jams. That's what we fix.
What you get
One team, built around how contracts run
- People who know rollout programs and field evidence
- People who know exchanges, power and cooling
- Automation that holds up when things go wrong
- Human sign-off on every decision
- AI, automation, data and cybersecurity in one team
How we start
How do we prove it on your contract?
One routine. One region. One contract. Measure it. Then decide.
STEP 01
Tell us the pain
Bring your biggest pain point. We map that one process with your team.
STEP 02
Measure it
We record how it runs today. Time, rework, chasing. That becomes the baseline.
STEP 03
Fix it
We build the automation. Limited access. Human sign-off. Full records.
STEP 04
Prove it
We compare against the baseline. You decide: scale it, tweak it or stop.
Fixed scope. Fixed price.
Book a discovery call
You know the cost before we start
AI and automation assessments start from A$3,000.
Also in telecommunications
Building or maintaining? We cover both.
One team, one environment
What sits behind it?
One team runs it all. Start with one. Add more when you're ready.
Flagman
Safety alerts from the cameras you already have.
Explore Flagman →Business Intelligence and Data Analytics
Live dashboards. No more month end exports.
Explore Business Intelligence and Data Analytics →Cybersecurity
Essential Eight checks, testing and monitoring.
Explore Cybersecurity →NBN Construction
For NBN subcontractors and delivery partners.
Explore NBN Construction →Telecommunications
Build or maintain, plus cybersecurity.
Explore Telecommunications →Managed IT Services
Your whole IT environment. One team.
Explore Managed IT Services →Infrastructure maintenance: your questions answered
What do you automate for maintenance contractors?
Planned maintenance. Work orders and callouts. Test results. Corrective works quotes. Defects. Carrier reports. Your people approve every step.
Can you quote corrective works the Schedule of Rates does not cover?
Yes. Our agentic quoting tool drafts non-SOR quotes. Generator, battery and cooling repairs. Make-safe works. Site upgrades. Every line shows where its price came from. Your estimator or contract manager approves before it goes out.
Which carriers does this cover?
Contractors working on Telstra, Optus, TPG Telecom and Vodafone infrastructure. Exchanges, mobile sites, data centres and network facilities. We are independent and not affiliated with any carrier.
What infrastructure experience do you have?
Our Chief Executive Officer, Dainu Devis, was Area Manager for Telstra critical infrastructure facilities in New South Wales, through Ventia on the Telstra InfraCo contract (2021 to 2025). More than 2,200 sites. Zero HSE incidents. More than seven years in the NBN rollout and Telstra critical infrastructure.
Do my people still approve the work?
Yes. Always. No dispatch, quote or carrier report goes anywhere without a named person signing off.
Do we have to replace our maintenance system?
No. We connect to what you already use and automate the gaps between systems.
Can you protect us from fake invoices and phishing?
Yes. Email security, phishing training, multi-factor authentication and payment controls. Every bank detail change is checked by phone before anyone pays.
Work with us
Work with us. Bring your biggest pain point.
Book a discovery call with us. Thirty minutes. No cost. A straight answer on whether we can fix it.