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IT, data and AI for aged care

Aged care IT, Business Intelligence and AI automation that gives time back to care

Less time on paperwork. More time with residents.

Sharktech helps Australian residential and home care providers cut administrative burden with Business Intelligence reporting, workflow automation and AI agents deployed securely on your own network, backed by cybersecurity and managed IT from a local team.

Book a discovery call See starter projects

30 minutes with our local team. A written, costed plan before you commit.

Australian AI tech lab Liverpool NSW and South Yarra VIC Privacy by design Essential Eight assessments
The short answer

How can technology reduce administrative burden in aged care?

Liverpool, NSW South Yarra, VIC

Technology reduces aged care administration by collecting data automatically, turning it into live reports and handing repetitive tasks to secure AI agents. Sharktech connects rostering, payroll, care and incident systems into Business Intelligence, automates the collation work behind compliance reporting, and deploys agents that draft summaries and handle enquiries for staff to review.

The new Aged Care Act commenced on 1 November 2025, with strengthened Quality Standards and new statutory duties for providers. Every new obligation lands on the same clinical and administrative teams already stretched by care minutes, rostering and reporting. The answer is not more spreadsheets. It is connected systems and automation that do the collation for you, with your people making the decisions. Sharktech Global is an Australian AI tech lab, the Sharktech AI Tech Lab, with offices in Liverpool, New South Wales and South Yarra, Victoria. We design, build and run our own AI platforms and support aged care across Liverpool, Parramatta, Campbelltown, Penrith and across Sydney, Melbourne, Brisbane, Newcastle, Wollongong and Geelong.

We supportLiverpoolParramattaCampbelltownPenrithSydneyMelbourneBrisbaneNewcastleWollongongGeelong
Why it matters now

Why is secure automation a priority for aged care?

Administrative load, regulation and cyber risk are rising together across Australian health and care.

19%

Of all notifiable data breaches in 2025 came from health service providers, the largest share of any sector.

716

Of 1,205 breach notifications in 2025 were caused by malicious or criminal attacks.

10 Dec 2026

From this date, privacy policies must explain significant automated decisions that use personal information.

1 Nov 2025

The new Aged Care Act commenced, bringing strengthened Quality Standards and statutory duties for providers.

Our skills, one team

What can Sharktech deliver for aged care providers?

Five capabilities from one local team. Start with one, and they connect as you grow, because we build software as well as support it.

01

Business Intelligence and data

Where it helps here: care minutes and staffing reports built by hand.

Data and AI → 02

Secure AI agents

Where it helps here: nurses and carers buried in documentation.

See how agents work → 03

Workflow automation

Where it helps here: quality indicator and incident data scattered across systems.

Automation services → 04

Cybersecurity

Where it helps here: resident health information is a target.

Cybersecurity services →
05

Managed IT

Where it helps here: IT that cannot keep up across facilities.

Problem and solution

How does Sharktech reduce administrative burden for aged care?

Real problems. Delivered through Sharktech. Numbers you can check.

The problem

Care minutes and staffing reports built by hand

Rostering, payroll and agency data sit in separate systems, so tracking care minutes against targets means exports and spreadsheets every week.

Delivered through Sharktech
Business Intelligence and data

We connect rostering, payroll and agency data into Business Intelligence dashboards for care minutes against targets, registered nurse coverage, agency spend and overtime by facility, refreshed automatically.

What you measure

Hours of reporting removed per week, care minutes visible daily

The problem

Quality indicator and incident data scattered across systems

Quality indicator data, incident reports and complaints are collected in different places and pulled together manually before every submission or audit.

Delivered through Sharktech
Workflow automation

We automate the collection of quality indicator and incident data into one register, with Business Intelligence trends by facility and a clear evidence trail for your governing body and assessors.

What you measure

Time to prepare quarterly submissions, open incidents by age

The problem

Nurses and carers buried in documentation

Handover notes, care plan reviews and family updates take time away from residents on every shift.

Delivered through Sharktech
Secure AI agents

AI agents deployed inside your environment draft handover summaries, care plan review notes and family update emails from existing records, for a registered nurse or manager to check and approve.

What you measure

Documentation minutes per shift, drafts approved without rework

The problem

Enquiries, tours and admissions paperwork

Families call at all hours with questions, and admissions teams chase forms, documents and follow ups by hand.

Delivered through Sharktech
Secure AI agents

An enquiry agent answers common questions, books tours and collects admission documents, passing every qualified enquiry and anything sensitive to your admissions team.

What you measure

Enquiry response time, tours booked, admission forms complete on day one

The problem

Resident health information is a target

Health service providers reported more data breaches than any other sector in Australia in 2025, and aged care holds exactly the data attackers want.

Delivered through Sharktech
Cybersecurity

We assess you against the Essential Eight, secure Microsoft 365 and email, test that backups restore, and train staff to spot phishing and invoice fraud.

What you measure

Essential Eight maturity, phishing click rate, tested recovery time

The problem

IT that cannot keep up across facilities

Care staff move between wings and sites with shared devices and accounts that are slow to set up for new and agency staff.

Delivered through Sharktech
Managed IT

Standard builds for mobile care devices, fast onboarding and offboarding for permanent and agency staff, and one Australian help desk for every facility.

What you measure

Time to onboard a new starter, devices under management, tickets resolved

Secure AI agents

How do secure AI agents on your network reduce admin in aged care?

The agent does the paperwork. Your people make the decisions.

An AI agent is software that completes a whole administrative job, such as collecting forms, drafting a report or answering an enquiry, rather than just answering a question. Sharktech designs, deploys and runs agents inside your own environment, connected to the systems you already use, with a person approving what matters.

Book an AI agent pilot
  1. 01

    Handover summary agent

    Drafts shift handover summaries from progress notes for nurse review.

  2. 02

    Enquiry and tour agent

    Answers family enquiries, books tours and collects documents.

  3. 03

    Incident collation agent

    Gathers incident details into one register and flags overdue follow ups.

  4. 04

    Reporting agent

    Prepares the data pack behind quarterly and board reporting.

Built for trust

How Sharktech deploys agents securely

Deployed inside your environment

Agents run in your Microsoft 365 or cloud tenancy, or on your own network, using Australian data centre regions where the platform offers them.

Least-privilege access

Each agent uses a named service account that can only read and write the systems and records its job needs.

A person approves the output

Agents draft, check, collate and route. Clinical, care and financial decisions stay with your people.

Every action logged

A complete audit trail of what each agent read, drafted and sent, available for review at any time.

Your data stays yours

We configure business AI services so your data is not used to train public models, with data use controls documented.

Privacy by design

A privacy impact assessment before go-live, and support to explain automated decisions in your privacy policy ahead of the 10 December 2026 Privacy Act requirement.

For back-of-house areas such as kitchens, laundries and loading docks, Flagman AI safety adds fire and smoke detection and restricted zone alerts. Visit Flagman.ai.

What is included

What is included for aged care?

Managed IT

Systems that stay up

Proactive support from an Australian help desk, Monday to Friday, 9am to 6pm AEST. Wi-Fi, routers and network hardware stay with your network provider, and we coordinate with them for you.

  • Tablets and laptops for mobile care teams
  • Onboarding and offboarding for permanent and agency staff
  • Microsoft 365, email security and multi-factor authentication
  • Care and rostering software vendor management
  • Backups and recovery testing
  • One Australian help desk for every facility
Business Intelligence and data

Reports that build themselves

Dashboards connected to your systems, with managed analytics to keep them accurate. Typical measures:

Care minutes against targetsRegistered nurse coverageAgency spend and overtimeQuality indicator trendsIncidents and complaints by facility
See Data and AI services →
Your local team

Why does a local team matter for aged care?

People you can meet. Accountability you can hold.

Health and care data deserves a partner who understands Australian obligations and turns up in person. Sharktech is Australian-led and accountable, with offices in Western Sydney and Melbourne.

Liverpool, NSW South Yarra, VIC

Talk to the team

Phone+61 468 017 373 Emailsales@sharktech.com.au
Start small

How much does it cost to get started?

Small budget. Real result in weeks. Then grow.

01

AI agent pilot

One secure agent on one administrative job, measured against a baseline.

FromA$5,000
02

Business Intelligence data audit and first dashboard

Your data sources mapped and one live dashboard your team uses.

FromA$5,000
03

Workflow automation

One manual process automated end to end, such as reconciliation or intake.

FromA$3,000
04

Cybersecurity posture assessment

Essential Eight assessment, written report and prioritised roadmap.

FromA$5,000
05

Managed IT pilot month

One month of managed support so you can judge the service first.

FromA$2,500per month

Prices exclude GST, are indicative and are confirmed in writing after a short assessment. Starter projects are scoped to show a measurable result within two to four weeks.

FAQ FAQ

IT, data and AI for aged care: frequently asked questions

Can AI agents be used safely in aged care?

Yes, when they are deployed inside your own environment with limited access, full audit logs and a person approving the output. Sharktech agents draft, collate and route information. Clinical and care decisions stay with your registered nurses and managers.

Will AI agents work with our care management system?

Agents connect to your care, rostering and document systems where those systems allow secure integration through an API or export. We confirm what is possible with each vendor during the assessment and design around any limits.

Where is our residents' data stored?

Agents and dashboards run inside your Microsoft 365 or cloud environment, using Australian data centre regions where the platform offers them. We configure business AI services so your data is not used to train public models.

How much does it cost to start?

Most providers start with one small project: a Business Intelligence data audit and first dashboard from A$5,000, or an AI agent pilot from A$5,000. Managed IT starts from A$2,500 per month for a pilot month. Every price is confirmed in writing after an assessment.

Can Business Intelligence track care minutes and agency use?

Yes, we connect rostering, payroll and agency data into Business Intelligence to show care minutes against targets, registered nurse coverage, agency spend and overtime by facility, refreshed automatically.

How do we get started?

Book a 30-minute discovery call with our local team. We pick the administrative task costing your staff the most time, assess it, and give you a written, costed plan before you commit.

Sharktech AI Tech Lab

Why trust an AI tech lab with your aged care systems?

Because we ship our own AI products, not just other people's. The Sharktech AI Tech Lab designs, builds and runs VCPility, AccrualOS, eTakeaway Max and Motivo360, and delivers Flagman AI safety as the exclusive Australian and New Zealand delivery partner for Perleybrook Labs. The same engineers who build those platforms design the dashboards, agents and automation we deploy for you.

Flagman AI safetyExclusive ANZ delivery partner
VCPilityBuilt and run by the Lab
AccrualOSBuilt and run by the Lab
eTakeaway MaxBuilt and run by the Lab
Motivo360Built and run by the Lab
Locations

Where does Sharktech support aged care?

We support aged care providers across Sydney, Melbourne and regional centres, with on-site discovery from our Liverpool and South Yarra offices.

Aged care regions AU

Sydney · NSW Parramatta · NSW Campbelltown · NSW Cronulla · NSW Gosford · NSW Lismore · NSW Canberra · ACT Brisbane · QLD Gold Coast · QLD Townsville · QLD Melbourne · VIC Ballarat · VIC Bendigo · VIC Launceston · TAS Hobart · TAS Adelaide · SA Perth · WA Fremantle · WA
Also supported
Mount Druitt · NSW Blacktown · NSW Moonee Ponds · VIC Essendon · VIC Brunswick · VIC

Managed IT is delivered remotely with on-site work arranged as needed.

Related industries

Which related industries does Sharktech support?

01

NDIS providers

Many aged care providers also deliver NDIS supports. The same rostering, claiming and reporting automation works across both programs.

 02

All industries

Manufacturing, mining, warehousing, aged care, NDIS and professional services.

 P1

VCPility

CRM, marketing automation and business growth platform. Tailored for service-based businesses.

 P2

Launch Your Dream AssistOS

Specialised marketing, websites, CRM and IT support for NDIS providers. Disability-inclusive solutions.

 P3

Flagman.ai

AI workplace safety monitoring and compliance. Real-time alerts, incident tracking, compliance reporting.

Book a discovery call about your aged care admin

Start with the problem costing you most, whether that is care minutes and staffing reports built by hand or something else. You leave with a clear next step, not a sales pitch.

Book a discovery call Call +61 468 017 373

You cannot hire it. You should not have to. We deploy and run the AI and automation systems for you.