Managed IT services, with AI built in

Managed IT services are when an outside provider runs your IT for a fixed monthly fee. That covers helpdesk, monitoring, Microsoft 365, cloud, backups and security. Systems are maintained so problems are prevented before they start. Sharktech also deploys and governs AI tools as part of the same service.

Managed IT in Australia is usually priced per user or per device, each month. Sharktech fully managed IT starts from A$3,500 a month plus GST. The final price depends on your users, devices and sites. Projects such as a Microsoft 365 migration are quoted separately, at a fixed price.

Break-fix support is paid by the hour when something breaks. Managed IT is a fixed monthly fee. Your provider monitors and maintains systems to stop problems happening. Break-fix looks cheaper until the first big outage.

No. You can take the full service or choose co-managed IT. Your internal IT person keeps the work they know best. We handle the helpdesk overflow, security, monitoring or projects.

A fully managed agreement covers helpdesk, monitoring, updates and backups. It also covers Microsoft 365 and cloud, Essential Eight security, AI deployment and a quarterly review. Your written scope lists exactly what is in and what is out.

We already run your accounts, systems and Microsoft 365. That means we can roll out Copilot and AI agents safely. We check file permissions first, so AI cannot surface the wrong documents. Then we train your staff and report on usage.

Every AI agent gets its own identity, an owner and a written purpose. It only gets the access its job needs. It can never do more than the person it works for. Sensitive actions wait for human approval, and every action is recorded.

Where the platform allows it, yes. We set up Microsoft 365, Azure and AWS in Australian data centre regions. We document where each system stores data. If a vendor stores data overseas, we will tell you.

Our helpdesk runs during Australian business hours. Monitoring alerts are reviewed in the same hours. If you need round-the-clock cover, we will say so on the first call and refer you.

We are based in Liverpool, NSW and South Yarra, VIC. Most support is remote and works anywhere in Australia. On-site visits cover Sydney and Melbourne, and other major cities by arrangement.

We manage the handover for you. We collect passwords, documentation and admin access. Then we agree a cut-over date with your current provider. Your staff are never left without support.