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AI powered platforms built for real-world impact.

IT, data and AI for brokers

IT, AI and reporting for mortgage and finance brokers

From enquiry to settlement, no lead left behind.

Every file holds a client's ID, income and bank statements. We secure that data, speed up lead follow-up and document chasing, and show your pipeline from enquiry to settlement.

30 minutes with our local team. A written, costed plan before you commit.

Australian AI tech lab Liverpool NSW and South Yarra VIC Privacy by design Essential Eight assessments
The short answer

What does Sharktech do for brokers?

Liverpool, NSW South Yarra, VIC

Sharktech secures the systems brokers rely on, automates follow-up and document collection, and builds Power BI reports on pipeline, settlements and trail. AI agents draft reminders and summaries. Product recommendations and credit judgements stay with the credit representative.

Secure client data

MFA, secure document upload and tested backups.

Faster follow-up

Instant enquiry replies and automated document chasing.

A clear pipeline

Power BI reports on settlements, trail and clawbacks.

Brokers now write most Australian home loans, and every file carries identity documents, payslips and bank statements. Leads go cold when replies take hours, applications stall waiting on documents, and missed rate reviews cost trail. Sharktech Global is an Australian AI tech lab, with offices in Liverpool, New South Wales and South Yarra, Victoria. We support mortgage, commercial and asset finance brokers across Sydney, Melbourne, Brisbane and regional centres.

We supportSydneyMelbourneBrisbaneRegional centres
Why it matters now

Why review your systems now?

More volume, more sensitive data and more pressure on retention, all at once.

81.6%

Of new residential loans were written by brokers in the June 2026 quarter.

24,116

Brokers were active in Australia in 2025, up 9.1%.

$11,442

Median gross clawback per broker in 2025, up 16.5%.

10 Dec 2026

Privacy policies must explain significant automated decisions that use personal information.

Our skills, one team

What can Sharktech deliver?

Five capabilities from one local team. Start with one, and they connect as you grow, because we build software as well as support it.

Problem and solution

Where do brokers lose deals?

Keep work moving. Reduce repeated work. See the business clearly.

The six problems we hear most from brokerages, what we do about each one, and the number you track to know it worked.

The problem

Payslips and IDs arrive as email attachments

Copies spread across inboxes and laptops, and every copy is a breach risk.

Delivered through Sharktech
Cybersecurity

We set up a secure upload path and MFA everywhere, with retention settings agreed with your compliance team.

What you measure

Documents received through secure upload

The problem

One compromised login exposes every file

A single phished password can open your whole client book.

Delivered through Sharktech
Managed IT

We add MFA, filtering and phishing training, plus a written incident plan, so staff know exactly what to do.

What you measure

Phishing click rate, MFA coverage

The problem

Website enquiries wait hours for a reply

By then the client has called another broker or gone direct to a lender.

Delivered through Sharktech
Workflow automation

We automate an instant acknowledgement and next-step booking, so every lead gets a fast, consistent response.

What you measure

Speed to first response, calls booked

The problem

Fact-find documents trickle in for weeks

Applications stall before lodgement, and settlement dates move.

Delivered through Sharktech
Secure AI agents

Automated checklists and reminders chase what is missing. Your team steps in only when a file is stuck.

What you measure

Days from fact find to complete file

The problem

Pipeline status lives in people's heads

Nobody can see where deals stall or which channels convert.

Delivered through Sharktech
Business intelligence

We build a view from enquiry to settlement by broker and lead source.

What you measure

Lead-to-settlement conversion

The problem

Commission statements are checked by hand

Missing trail and unexpected clawbacks go unnoticed.

Delivered through Sharktech
Business intelligence

A reconciliation view compares expected and received commission and flags the differences, where statement formats allow.

What you measure

Commission variances found

Sharktech product

Where does VCPility fit?

VCPility is Sharktech's CRM and marketing platform for service businesses. Brokers use it for enquiry capture, automated follow-up and Google Business Profile visibility. Your aggregator CRM stays the system of record for applications. We confirm fit during discovery.

VCPility dashboard showing enquiries, follow-ups and pipeline
Secure AI agents

How can AI help safely?

The agent chases and drafts. The broker advises.

Each agent works inside your own environment with narrow access and a named approver. No agent touches lender portals or credit files.

AGENT 01

Document chase agent

Tracks the fact-find checklist and drafts reminders for missing documents, using only the secure upload folder. The broker or credit assistant checks every document.

Measured by days from fact find to a complete file.
AGENT 02

Retention alert agent

Flags fixed-rate expiries and review dates from a read-only loan book export and drafts check-in messages. It cannot send. The broker approves every message.

Measured by reviews completed before expiry.
Built to be controlled

How Sharktech deploys agents securely

  1. 01

    Narrow access

    Each agent sees only the mailbox or folder its job needs.

  2. 02

    A named approver

    A person in your team reviews every output before it is used.

  3. 03

    Audit trail and off switch

    Every action is logged, and the agent can be stopped at any time.

  4. 04

    Privacy check first

    A privacy impact assessment comes before go-live. Your data is not used to train public models.

Agents never recommend products, assess serviceability or sign off a Best Interests Duty file.

What is included

What is included?

Business intelligence

Reports that build themselves

Dashboards connected to your systems, each tied to a decision. Reports depend on your aggregator and CRM exports. We confirm what is available in the audit.

  • Lead-to-settlement conversion by source: where to spend on marketing
  • Days from lodgement to approval and settlement: which files need a BDM call
  • Trail book retention and clawbacks: where review calls protect income
  • Settled volume by broker
See Data and AI services →
Managed IT

Systems that stay up

Proactive support from an Australian help desk, Monday to Friday, 9am to 6pm AEST. Wi-Fi, routers and network hardware stay with your network provider, and we coordinate with them for you.

  • Laptops and devices for brokers and credit assistants
  • Multi-factor authentication across Microsoft 365 and broker software
  • Secure document upload and sharing
  • Onboarding and offboarding as staff change
  • Backups and recovery testing
  • One Australian help desk
See managed IT services →
Your local team

Why a local team?

People you can meet. Accountability you can hold.

Client financial data deserves a partner who understands Australian obligations and turns up in person. Sharktech is Australian-led and accountable, with offices in Western Sydney and Melbourne.

Talk to the team

+61 468 017 373 sales@sharktech.com.au
Western SydneyMelbourne
Start small

How much to get started?

Small budget. Real result in weeks. Then grow.

Workflow automation

Enquiry response or document chasing automated end to end.

FromA$3,000

Cybersecurity posture assessment

Email, devices and document handling, with a written report and roadmap.

FromA$5,000

Power BI data audit and first dashboard

Pipeline or trail book, built from your own data.

FromA$5,000

AI agent pilot

One agent, one workflow, one named approver, measured against a baseline.

FromA$5,000

Managed IT pilot month

One month of managed support so you can judge the service first.

FromA$2,500 per month

Prices exclude GST, are indicative and are confirmed in writing after a short assessment. Starter projects are scoped to show a measurable result within two to four weeks.

01

Discovery call

Thirty minutes to map your systems and pick the first problem worth fixing.

02

Starter project

Fixed scope, aimed at a measurable result in two to four weeks.

03

Run and improve

Managed IT, monthly reporting and the next priority, agreed together.

FAQ FAQ

Broker IT and AI: frequently asked questions

Can AI help without breaching Best Interests Duty?

Yes, when it handles admin, not advice. AI can chase documents, draft reminders and summarise notes. The broker still decides the product, records the reasons and signs off the file.

Do you integrate with our aggregator CRM?

It depends on what your aggregator allows. We review export and API options in the audit before promising a connection. Where none exists, scheduled exports can still feed reporting.

How should brokers collect client documents securely?

Use a secure upload link instead of email attachments, turn on MFA for every account, and agree how long documents are kept. We set this up and train your team to use it.

Do you work with commercial and asset finance brokers?

Yes. The IT, security and reporting needs are similar. Compliance obligations differ from mortgage broking, so we scope automation around your licensee's requirements.

How do we get started?

Book a 30-minute discovery call with our local team. We find where leads and documents slip and give you a written, costed plan before you commit.

Sharktech AI Tech Lab

Why trust an AI tech lab?

Because we ship our own AI products, not just other people's. The Sharktech AI Tech Lab designs, builds and runs VCPility, AccrualOS, eTakeaway Max and Motivo360, and delivers Flagman AI safety as the exclusive Australian and New Zealand delivery partner for Perleybrook Labs. The same engineers who build those platforms design the dashboards, agents and automation we deploy for you.

We are clear about our limits. We do not give legal, financial or credit advice. Our help desk runs business hours. Serious breaches are contained, then handed to specialist incident response firms.

Flagman AI safetyExclusive ANZ delivery partner
VCPilityBuilt and run by the Lab
AccrualOSBuilt and run by the Lab
eTakeaway MaxBuilt and run by the Lab
Motivo360Built and run by the Lab
Locations

Where do we support brokers?

We support brokers across Sydney, Melbourne, Brisbane and Adelaide, and in growing regional centres.

Broker hubs AU

Sydney · NSW Chatswood · NSW Brisbane · QLD Melbourne · VIC Adelaide · SA Southbank · VIC
Also supported
Canberra · ACT Perth · WA Docklands · VIC

Managed IT is delivered remotely with on-site work arranged as needed.

Book a discovery call

Start with where leads and documents slip. Thirty minutes, one clear first fix, and a written scope before you commit.

You cannot hire it. You should not have to. We deploy and run the AI and automation systems for you.