The problem
Nobody owns IT
It lands on whoever's nearest.
What we do
Managed ITAn Australian help desk. One number. We manage Microsoft 365, accounts and devices.
The outcome
Staff back on programs
IT, cybersecurity and AI for charities and NGOs
Not for profit IT services for charities and NGOs
Less admin. More mission.
For Australian charities, NGOs and community organisations. We run your IT, protect your data and take the busywork off your team. So your people can get back to the people you serve.
Step one: a Security Health Check. A$1,950 fixed price.
Australian help desk
Liverpool NSW and South Yarra VIC
Essential Eight assessments
A person signs off every AI decision
Programs and admin, one viewIllustrative sample
Referrals this week
42
Average first response
1.2 days
Volunteer shifts filled
96%
Grant reports due
2
Referral flagged urgentSent to the duty worker7:42 am
Grant report draftedFigures from the live dashboard8:15 am
Payment request heldNew bank details, finance to call back8:31 am
Saturday roster gap filledCoordinator confirmed 2 volunteers8:50 am
The short answer
What are Sharktech's IT services for not-for-profits?
Liverpool, NSW
South Yarra, VIC
Sharktech Global is an Australian AI and software company. We give charities, NGOs and not-for-profits four things.
Managed IT
An Australian help desk for Microsoft 365, accounts and devices.
Cybersecurity
Multi-factor sign-in, email filtering, tested backups and Essential Eight checks.
Business intelligence for funder reporting
Live Business Intelligence dashboards with one view per funder.
AI agents for repetitive admin
Agents prepare the work. A person on your team approves it.
One local team. Fixed scope. A person on your team approves anything an agent prepares.
Small team. Big caseload. No IT budget.Sound familiar? That's who we built this for. Managed IT for charities, IT support for NGOs, cybersecurity for not-for-profits and impact reporting. One team. Also run NDIS supports? See NDIS providers.
Our promise
We've got space for you.In our hearts and in our services.Your mission is our measure.
We care about the outcomes you deliver. Not the tickets we close.
You do some of the hardest work in our communities, often with the least to spare. Our job is to give your people time back, keep your data safe and help every dollar go further. When your services reach more people, we've done our job.
Chief Executive Officer, Sharktech Global
Who we work with
Which not-for-profits does Sharktech support?
Charities and community organisations with 10 to 200 staff, plus volunteers. Funded by grants, NDIS and donations.
Community centres and food relief
Busy front desks. Big rosters. Donations from everywhere.
See the problems we fix →
Family, youth and disability services
Referrals, case notes and children's records. Privacy that has to hold.
See how AI agents help →
Grant-funded programs and peak bodies
Acquittals, outcome reports and a board that wants numbers sooner.
See starter projects →
Also a good fit
Registered charities
Faith-based charities
Foundations and trusts
Incorporated associations
Social enterprises and op shops
Settlement services
Housing and homelessness
Women's services
Aboriginal community organisations
Why it matters now
Why are not-for-profits under pressure?
Demand is up. Funding isn't. And your data is a target.
52%
of Australian charities have no paid staff.
9%
of sector leaders say funding covers the full cost of delivery.
23%
of not-for-profits have a written cyber security plan.
14%
have an AI policy. 67% already use generative AI.
Problem, solution, outcome
How does Sharktech reduce admin and risk for not-for-profits?
Real problems. What we do. What you should see.
The problem
Old accounts left open
The placement ended. The login didn't.
The outcome
No forgotten accounts
The problem
The fake “urgent” invoice
New bank details. A name you trust.
What we do
CybersecurityMulti-factor sign-in, email filtering, phishing training and a call-back rule on bank changes.
The outcome
Fraud stopped before money moves
The problem
Ransomware
Files locked. Families waiting.
The outcome
Back up and running, fast
The problem
Acquittal week
Three funders. Three templates. One tired person.
The outcome
Reports in hours, not days
The problem
A late board pack
The numbers never quite match.
The outcome
Faster, clearer board decisions
The problem
Referrals everywhere
Phone, email, PDFs, the front desk.
The outcome
Quicker first contact
The problem
The Friday roster scramble
Group chats. Last-minute gaps.
What we do
Business automationShift offers, reminders and check expiry alerts. Donation receipts lined up for finance.
The outcome
Fewer gaps. Faster thank-yous.
Agentic AI
Which roles can AI agents support in a not-for-profit?
Your people stay. Their admin goes.
We map your team first. Then each role gets an agent that does the repetitive part. A named person approves.
Reception
Call answering agent
Answers overflow and after-hours calls. Opening hours, eligibility, bookings. Takes messages.
Signed off by: Reception lead
Intake worker
Intake agent
Sorts referrals by program and urgency. Checks nothing is missing.
Signed off by: Intake worker
Admin officer
Admin agent
Data entry, filing, form checks and reminders.
Signed off by: Office manager
Program coordinator
Coordinator agent
Books appointments, chases follow-ups, summarises caseloads.
Signed off by: Program coordinator
Volunteer coordinator
Volunteer rostering agent
Fills shifts, sends reminders, flags expiring checks.
Signed off by: Volunteer coordinator
Fundraising officer
Donor agent
Matches gifts, preps receipts and thank-yous.
Signed off by: Fundraising manager
Grants manager
Grant reporting agent
Drafts acquittals in each funder's template.
Signed off by: Grants manager
Finance officer
Finance admin agent
Matches invoices. Flags bank detail changes.
Signed off by: Finance manager
People and culture
Onboarding agent
Inductions, policy sign-offs, check and licence expiry.
Signed off by: HR lead
Communications
Comms agent
Drafts newsletters, event posts and appeal emails.
Signed off by: Comms lead
CEO and board
Board report agent
Drafts the monthly board pack from live data.
Signed off by: CEO
Your team
Don't see your role?
We map your team first. Then each role gets an agent that does the repetitive part. A named person approves.
Book an AI agent pilot →Agents are configured for each organisation. Sample roles shown.
One call, four handoffs
One call. Four handoffs. Two people decide.
- 17:05 pmCall answering agent
A mum calls after hours. Takes her details. Books a callback.
- 27:06 pmIntake agent
Matches her to the family support program. Marks it priority.
- 38:30 amIntake workerPerson decides
Reviews and accepts the referral.
- 48:32 amCoordinator agent
Offers three appointment times. Confirms by text.
- 59:00 amProgram coordinatorPerson decides
Sees it on today's list. Makes the call.
Illustrative example.
Safe by design
The ground rules
- Crisis calls go to a person
Anyone at risk is put through or given emergency numbers. No exceptions.
- Agents never approve
No payments, service decisions or system changes without a named approver.
- Tight access
Each agent has its own account and sees only what its job needs.
- Data in Australia
Agents run in your own tenancy, in Australian data centre regions where the platform offers them.
- Full log
Every call, draft and handoff recorded for your board.
- Policy first
Only 14% of not-for-profits have an AI policy. We'll help you write yours.
Governance
Will this stand up to your board and funders?
Yes. That's the point.
We document every control. You get the records when a funder or auditor asks. Built around ACNC Governance Standards, the Privacy Act and child safe duties.
- Baseline first, results measured
- Small steps, staged spend
- Data kept in Australian data centres where the platform offers them
- Plain English board reports
Get in touch
Talk to the team
Phone+61 468 017 373
OfficesLiverpool NSW and South Yarra VIC
HoursMonday to Friday, 9am to 6pm AEST
Compare your options
How is Sharktech different from a volunteer IT helper?
They fix things when they break. We stop them breaking.
| What you need | Volunteer IT helper | Break-fix contractor | Sharktech |
|---|---|---|---|
| Help desk | When they're free | Call-out fee | Australian help desk, fixed monthly fee |
| Accounts and access | Ad hoc | On request | Same-day starters and leavers |
| Cybersecurity | Antivirus, maybe | Usually extra | Essential Eight, MFA, tested backups |
| Funder reporting | No | No | Live dashboards |
| AI and automation | No | Rarely | Agents with human sign-off |
| Pricing | Free, not guaranteed | Hard to predict | Published “from” prices |
Start small
How much does it cost to get started?
One step at a time. Each step priced on its own. Stop whenever you like.
01
Talk
A free 30-minute call.
02
Check
A Security Health Check. A$1,950 fixed. Your baseline.
03
Secure
Fix the basics. MFA, backups, accounts.
04
Improve
One dashboard or one agent. Measured.
Starter projects
Security Health Check
Essential Eight check. Fix list, worst risks first.
Indicative priceA$1,950 fixed
Managed IT
Help desk, Microsoft 365, accounts and devices.
Indicative priceFrom A$3,500 a month
AI and automation assessment
Your first workflow to automate, and the time it saves.
Indicative priceFrom A$3,000
First funder dashboard
One live dashboard your team uses.
Indicative priceFrom A$5,000
Prices exclude GST and are confirmed in writing after a short assessment.
Help paying for it
We'll help you fund it.
We'll help you write the IT cost into your next grant budget. And we'll check you're getting charity software discounts, like Microsoft's not-for-profit licensing and Connecting Up.
Founding partners
Apply for a place
Can we become a founding not-for-profit partner?
Yes. Five places. 20% off your first year of managed IT. In return, a case study once you're happy with the results.
5 places
12 months
20% off year one of managed IT
Five places. Twelve months. Real results.
We'll measure your baseline, fix what matters and report the results. You tell your story, in your words, when you're ready.
Free download
Want a free cyber and AI checklist for your charity?
Not ready to talk? Start here. Twelve checks. Ten minutes. See where you stand.
Not-for-profits and NGOs: frequently asked questions
How does Sharktech help not-for-profits and NGOs?
Sharktech Global is an Australian AI and software company. We run your IT, protect donor and client data, speed up funder reporting and clear repetitive admin with AI agents. One local team. A person on your team approves every decision.
Do you work with registered charities and faith-based organisations?
Yes. Registered charities, faith-based charities, foundations, incorporated associations and community organisations. We suit groups with 10 to 200 staff who hold sensitive data and report to funders.
We're a small charity with a tight budget. Is this for us?
Start with the free 30-minute call. If you're small and volunteer-run, we'll tell you what to do yourself. If you hold sensitive data, a Security Health Check is usually the best first step.
How much does IT support cost for a not-for-profit?
A Security Health Check is A$1,950 fixed. Managed IT starts from A$3,500 a month. AI and automation assessments start from A$3,000. Every project has a fixed scope and price, agreed before we start. The first call is free.
Can you help us pay for IT and AI?
Yes. We'll help you write the IT cost into your next grant budget. We'll also check you're getting charity software discounts, such as Microsoft's not-for-profit licensing and Connecting Up. And our first step, a Security Health Check, is A$1,950 fixed.
Where is our data stored?
Wherever we can, in Australian data centres. Agents and dashboards run in your own Microsoft 365 or cloud tenancy, using Australian regions where the platform offers them. We tell you where each system stores data before it goes live.
Is our not-for-profit covered by the Privacy Act?
It depends. Many organisations with turnover of A$3 million or less are exempt. Health service providers are covered whatever their size. Check with your legal adviser. Either way, donors and clients expect their data to be safe.
What is agentic AI, in plain English?
Software that does one job, step by step, inside rules you set. It can sort a referral, draft a grant report or send a roster reminder. It can't decide who gets a service or move money. A person approves.
Can an AI agent answer our phones?
Yes. A call answering agent can take overflow and after-hours calls, answer common questions, book callbacks and take messages. Anyone in crisis is put through to a person or given emergency numbers straight away.
Is it safe to use AI with client case notes?
Only with the right controls. Each agent gets limited access. Client data stays in your systems. Every action is logged. A person signs off. We'll also help you write an AI policy.
Can you build dashboards for grant reporting?
Yes. We connect your client, program and finance data in Business Intelligence. You get one view per funder, plus board and impact reports that update themselves.
Do we have to replace our current systems?
No. We start with what you already use, like Microsoft 365, your client system, your donation platform and your accounting software. Then we connect the gaps.
Do you supply computers or fix Wi-Fi?
No. We don't supply, install or repair hardware. Computers, phones, Wi-Fi and the NBN stay with your suppliers. We manage the accounts, software, security, data and automation.
Sharktech products
Which Sharktech products suit not-for-profits?
VCPility is a CRM and marketing automation platform tailored for service-based businesses. Donors, volunteers and members in one place.
Related industries
Does Sharktech work with related sectors?
Yes. Same team. Same standards.
We've got space for you. In our hearts and in our services.
Book a free 30-minute call. Tell us what's slowing your team down.
Your mission is our measure.